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A Posse Ad Esse
Joined: 02 Dec 2005
Posts: 68
Location: Liverpool, UK
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 Posted: Tue Jun 27, 2006 1:43 pm Post subject: Clickbank refunds? |
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Hi all,
I'm looking to sell a product through clickbank but I'm a bit unsure as to how refunds work.
Would a refund request require any intervention from me or is it an automatic process?
Cheers,
-Mark
(not really sure if this is the right area) |
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worstcritic
Joined: 05 Jun 2006
Posts: 18
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| Posted: Tue Jun 27, 2006 3:09 pm Post subject: |
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| I believe the refunds are handled by clickbank alone. I requested a refund on something that turned out to be a poor Google Cash knock-off that volunteered me for a paid recurring monthly membership that I didn't agree to. Clickbank was quick to refund my cash and I didn't have to deal with the original vendor at all... (not that I had a choice, they were completely unavailable) |
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Rosalind Gardner
Site Admin
Joined: 02 Nov 2005
Posts: 794
Location: Beautiful BC, Canada
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| Posted: Sun Jul 30, 2006 10:19 pm Post subject: |
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Hi Mark,
Actually, the customer is responsible for contacting you, the seller, to request a refund.
You then forward the request to Clickbank.
Clickbank will however honor a customer's request for refund... but it's always better if they come to you directly, so you can get a little feedback from them about why they are making the request.
Cheers,
Ros |
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