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    Written by Rosalind Gardner  

    Print Print  Email Email  2 Comments

    Zappos: Doing Business with Heart

    I just came across one of the best customer service stories I’ve ever read and wanted to share it with you.

    In the post on her Writing – Cooking – Life blog, Zaz Lamarr tells how Zappos responded in a truly touching and heartfelt gesture to care for her, their customer, at a time when she really needed a lift.

    But the story gets better still. Spreading the good word about Zappos via her blog has garnered Zaz the 13th spot for the keyword “Zappos”, 162 comments on the post as well as a whole lot of positive press for Zappos, a company with heart.

    I’d bet you can’t read Zaz’ “I Heart Zappos” without getting just a little misty… or where you’ll do your shoe-shopping this Christmas! :-)

    [tags]Zappos, Zaz Lamarr [/tags]

    Rosalind GardnerWant more info?

    Rosalind Gardner is a Super Affiliate blogger, author, speaker, and Internet marketing consultant.

    If you enjoyed this article and want to be notified the next time Rosalind writes something, subscribe to her RSS feed or the No-Hype, No-BS, No Spam NPT newsletter. You can also follow her on Twitter and Facebook. Thanks for visiting!


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    Posted / Revised on November 3, 2007 under Build Your Site
    Tags: Shoes, Zappos

    Comments

    2 Responses to “Zappos: Doing Business with Heart”
    1. Tony says:
      Tuesday, November 6, 2007 at 8:23 am

      Rosalind,

      Just a heads up, if you don’t already know, but there is problem viewing your blog in Firefox.

      For the past week or so the top third of the page is solid black under
      your navigation. I can view it fine in Internet Explorer.

      Tony

    2. tony rocks says:
      Friday, November 16, 2007 at 20:10 pm

      Zappos is great. I actually stumbled across them by looking for some affiliate programs to promote. Ros, I took your advice, as explained in your Affiliate ebook and bought products before I promoted them. Zappos was a good choice :)

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