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Bank Rejects Clickbank XACH Payment

Written by Rosalind Gardner  

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Yesterday, Clickbank sent me the following email:

We recently sent you payment via XACH (International direct deposit) but it was returned to us by the bank.

What bothers me more than the fact that my payment will now be late to arrive, is that it seems like NO ONE LISTENS!

Before sending Clickbank my bank account details for the XACH direct deposit setup, I corresponded with them to confirm that the payment could go into my US Dollar account here in Canada. I was assured that would be no problem. So when I received the email from Clickbank, that US dollar account issue was the first thing that popped into my head.

Fortunately, when I got on the horn with Clickbank this morning, I ended up speaking with a representative who actually understood what I was saying and knew how XACH works. She confirmed that sure enough, that WAS the problem — Direct deposit must be made in the local currency.

Duh. So, will the first rep with whom I consulted please fork over the interest that I didn’t earn on that deposit? It wouldn’t be much, but it might prove to be a nice little lesson about the need to listen, understand and provide factual - not fanciful - answers.

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Posted / Revised on April 3, 2008 under Affiliate Networks
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Comments

6 Responses to “Bank Rejects Clickbank XACH Payment”
  1. Dewald - WordPress SEO says:
    Thursday, April 3, 2008 at 13:37 pm

    Ros,

    Thanks for posting this. I received exactly the same email from ClickBank. Although, in my case the funds are going from USD ClickBank funds into my Canadian Dollar bank account.

    I got the routing numbers to use from my bank. So, I’m not sure yet what’s the issue with my transfer.

    Perhaps it’s ClickBank XACH teething problems?

    Best regards,

    Dewald

  2. ElectroGeek says:
    Friday, April 4, 2008 at 18:46 pm

    I haven’t tried marketing anything from Clickbank in years. Is there any product that you have found relative success with that you would recommend? Thanks!

  3. Jake says:
    Saturday, April 5, 2008 at 7:22 am

    “Active Listening”, as it’s called, is perpetually in such short supply in so many industries and circles.

    -Jake

  4. John W. Furst says:
    Tuesday, April 15, 2008 at 6:44 am

    Thanks for letting us know,

    What the ‘average’ Clickbank’ support people don’t know. I am looking forward to use XACH, as I am sitting in Europe and getting paid with a US$ cheque is probably the worst form of getting paid (here). Yes, I had cheques got lost, … you know what kind of delay that causes …

    I agree that most companies fail in answering questions diligently, especially with email correspondence. And even further more and more companies have terms of services and policies that are imprecisely defined and if in doubt are in favor of the company.

    Great to hear that Clickbank at least moves in the right direction towards its customers and partners with XACH. Cheers.

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  1. links for 2008-04-05 | Cosmos says:
    Friday, April 4, 2008 at 17:17 pm

    [...] Bank Rejects Clickbank XACH Payment More evidence of Clickbank incompetence. They STILL haven’t managed to pay me a check from September 2005. (tags: marketing) [...]

  2. Clickbank XACH Bank Transfers & Blog | Andy Beard - Niche Marketing says:
    Monday, April 7, 2008 at 20:40 pm

    [...] massive caveat that Rosalind discovered is that Clickbank direct deposits must be made in local currency, so if you are in the UK, you would get deposits in GBP. You couldn't get payment to a USD [...]